Gorgias Collect

This integration captures historical and ongoing tickets and satisfaction surveys from Gorgias and summarizes them into a simple set of customer attributes:

• Gorgias Collect Total Tickets: Count of tickets in any state
• Gorgias Collect Open Tickets: Count of tickets that are still open
• Gorgias Collect Latest Survey Score: Score (1-5) of the most recent satisfaction survey response
• Gorgias Collect Latest Ticket Created At: When the most recent ticket was opened (regardless of its current state)
• Gorgias Collect Latest Survey Scored At: When the most recent satisfaction survey response was submitted

These attributes can then be used for easy segmentation, filtering, and personalization.