Optimizely's marketing transformation cut costs by 31% while running 200+ campaigns with Optimizely One.

Challenge

Optimizely's marketing organization, not unlike many other marketing teams, was facing operational challenges including siloed teams and channels, a top-down decision-making culture often led by the Highest Paid Person's Opinion (HIPPO), and the absence of a common or shared system. Their reliance on a generic project management tool, specifically Asana, highlighted the need for a solution purpose-built for marketers. 

While work could be assigned within Asana, all of the content creation and execution had to happen in external tools. It was commonplace for disparate PDFs, spreadsheets and PowerPoints to be flying back and forth via Teams and email, making it difficult to keep track of the latest version of assets. It was also a siloed system that was disconnected from the rest of their Optimizely One tools, and therefore, pushed efficiency to the back burner. 

Optimizely recognized that these are common challenges for marketing organizations, and at the end of 2020, acquired Welcome, an industry-leading content marketing platform, which served as the catalyst for their complete marketing transformation and has become the connecting thread across Optimizely One. 

Solution

Acting as their own best use case, Optimizely's marketing team relies on Optimizely One—their shared operating system that enables every part of the marketing lifecycle. 

They have transformed from a request-based organization with little visibility into what's being worked on and what's coming next, to an agile team that’s empowered to make decisions by being able to easily view marketing plans and stay aligned with clearly-defined marketing priorities. 

Their strategic approach is now built on four guiding pillars: brand, Big Bet, integrated campaigns, and content and activities. This framework ensures that every element of their marketing—from planning, content creation, and delivery to personalization and experimentation—is strategically aligned within Optimizely One. 

The beauty of Optimizely One is that it makes all of this easy on our marketing practitioners, through a single, seamless workflow.

Shafqat Islam

CMO, Optimizely

Simplified Collaboration with a Platform Purpose-Built for Marketers 

Beginning with the foundational aspects of the marketing lifecycle: work intake, planning, content creation, and asset storage, Content Marketing Platform (CMP) has revolutionized Optimizely’s marketing team's efficiency and output.  

Providing a comprehensive view into upcoming activities through various calendar displays, the platform provides maximum visibility for everyone on the marketing team (and beyond). Shared campaign workspaces consolidate all elements associated with a campaign, from briefs and activities to analytics and related content, streamlining collaboration and eliminating the need for disparate tools and scattered assets. 

With Tasks, content creation has become a seamless process, centralizing content briefs and asset creation within a structured workflow. This unified approach ensures that every team member remains synchronized throughout the content development process. 

“We now have a standardized process for how we create campaigns and the tasks that ladder up to them,” said Michiel Dorjee, Optimizely’s director of digital experience. “With Asana, our marketing strategy was request-based—someone would fill out a form with a specific ask, and then we’d go off and execute in silos. With CMP, we can actually collaborate on a piece of content (that ladders up to an integrated campaign, which ladders up to a 'Big Bet') by bringing people into Tasks.” 

They also bolster their ideation and content creation efforts with embedded AI functionality, including text and image generation and chatGPT, which enables them to improve both content quality and velocity. 

The finalized assets find their place in Library, CMP’s native, digital asset management tool. Rich with AI features like AI-tagging of uploaded assets and automated rendition generation with smart cropping, asset management is no longer a manual, time-consuming operation. This not only has simplified their processes around asset management, but also has empowered their marketing team to effortlessly access and use the latest, brand-approved content without navigating through multiple platforms (or asking, "Is this the most up-to-date version?"). 

The total marketing transformation led by the migration from Asana to Content Marketing Platform has had a material impact on Optimizely’s marketing team efficiency, enabling them to run 200+ campaigns spanning four “Big Bets” and six integrated campaigns, while spending 31% less budget than the previous year. 

Because we've streamlined our processes and are able to see what everyone is working on, we can find areas for collaboration sooner. This has helped us to reduce duplicated efforts and work smarter, not harder.

Julia Maguire

Digital Marketing Director, Optimizely

Flexible Content Delivery, Honed with a Personalized Touch 

Once campaigns and content are planned and created, they have to be delivered to their final destination(s). This process has been made simple for Optimizely’s marketing organization with the CMS12+CMP Publishing Integration that connects the two platforms, allowing marketers to plan, create, and collaborate and push to the CMS without ever having to leave CMP. This also means that technical/digital marketers are no longer the blocker for getting content on the site. This has immensely impacted Optimizely’s marketing team’s efficiency when delivering content. 

While CMS12, the latest version of Optimizely’s trusted Platform as a Service (PaaS) CMS, continues to be the backbone of Optimizely.com, the marketing team recently encountered a unique use case that demanded a fresh perspective – the launch of their Brand Portal. Facing the challenge of enhancing user experience and adopting a more contemporary design, they sought a solution that was both modern and user-friendly. In response, they leveraged the versatility of SaaS Core, the newest (SaaS) version of Optimizely CMS. 

This strategic move allowed them to decouple the front-end, providing a modular and flexible framework to meet the demands of their evolving requirements. The implementation of SaaS Core enabled them to ensure simplicity, without compromising flexibility. This decoupled structure not only aligns with more modern development practices, but also has empowered their team to adapt swiftly to changing needs. 

Agility is key for us. We need to be able to have the flexibility that allows our team to make quick adjustments without compromising the quality of the digital experience. Introducing SaaS Core has allowed us to do that.

Shafqat Islam

CMO, Optimizely

Once content is live on a webpage, Optimizely’s digital team relies on Content Recommendations and Optimizely Data Platform (ODP) to deliver a tailored (and optimal) customer experience. The former allows for easy-to-manage content personalization, using natural language processing to gather topics visitors are interested in and serve them applicable recommendations for content. The latter leverages data from their CRM, which enables them to build custom audiences in ODP for a more intricate approach to personalization (for example, industry, engagement, and lead scoring).  

While these tools, in conjunction with the strategies Optimizely’s marketing team has built around them, have proven exceptional ROI—a noteworthy 50% reduction in cost per MQL—they continue to experiment with different methods and variations for maximum impact. 

Which brings us to... 

Experimentation and Analysis Equals Continuous Improvement 

Experimentation is in Optimizely’s blood, but there’s always room for improvement. With their marketing transformation came a “Big Bet” specific to experimentation, underscoring its importance in the marketing lifecycle: “Establish a Culture of Experimentation.” 

While being a more experimental marketing team hinges on changing the mindset of marketers, it helps to have a platform that empowers team members to get involved. To do this, Optimizely’s marketing team leverages Experimentation Collaboration in conjunction with Feature and Web Experimentation to enable their marketing team to submit ideas for experiments, build hypotheses, collaborate on assets, execute through structured workflows, track experiments and record learnings.  

With Optimizely One’s suite of experimentation tools, Optimizely is able to run 50+ concurrent tests or at any given time, contributing to 25% growth in revenue from multi-product customers and truly making experimentation a part of their culture. 

And with their learnings all in one place, Optimizely can jumpstart the marketing lifecycle by planning and creating content and campaigns based on real, data-driven ideas.