62% of marketers are not using personalization in their campaigns

Almost two-thirds (62%) of UK marketers say they do not incorporate personalization into their campaigns. That’s according to the new State of Digital Commerce report from Episerver, a global provider of a single platform to smartly manage digital content, commerce and marketing in the cloud.

While only 38% of marketers incorporate personalization into their current promotional approach, this figure drops to as little as one in 10 among businesses with turnovers of £100,000 or less. For many marketers this failure to personalise campaigns may come down to a lack of in-depth understanding of customers, with 46% of marketers believing that a lack of sufficient insight into the customer journey is holding back their ability to create a truly omnichannel experience.

The majority of marketers are now using mobile, web and email content within their campaigns, yet more tailored content such as personalization, geo-targeting and A/B tests are used by the minority across modern marketing campaigns.

The percentage of marketers using the following technologies in their current marketing strategies:

• Websites: 92%
• Email marketing: 70%
• Mobile sites: 56%
• personalization: 38%
• Print catalogues: 33%
• A/B testing: 31%
• Triggered emails: 28%
• Geo-targeting: 20%

Commenting on these findings, Joey Moore, head of product marketing at Episerver, said, “In 2017, personalized content and recommendations should be an integral part of any marketing initiative and it’s surprising to see so few marketers incorporating personalization into their approach. As it stands there are more marketers promoting their brand through print catalogues than there are using basic personalization techniques such as geo-targeting and triggered cart-abandonment emails

“Then it comes to online retailing in particular, if brands are going to compete with the likes of Amazon they must look to generate a higher quality of customer experiences. By incorporating personalized content, marketers can drastically shorten the sales cycle, providing customers with the products they require quickly and without the need to shop around. In many cases, the use of personalization can drastically increase the effectiveness of an online campaign, which is beneficial for both the retailer and the consumer.”

By incorporating personalization into emails, Episerver client Cath Kidston saw a 53% increase in click-through rates and a 50% increase in conversions. The incorporation of personalized landing pages for the Irish Greyhound Board has also seen up to a 200% increase in conversion rates and a 30% increase in online revenue.

To download the full Episerver Digital Commerce report visit http://www.episerver.com/resources/research--reports/seven-digital-commerce-trends-for-retail-2017/

For media information, please contact:
Alex Warren / Emma Sandham

Wildfire PR

episerver@wildfirepr.com

020 8408 8000