A digital strategy to serve a charitable cause, The Landmark Trust attract new audiences on the Optimizely Digital Experience Platform
The Landmark Trust is one of Britain’s leading building conservation charities. It rescues precious pieces of our past and gives them a new life as holiday lets. Today, The Landmark Trust have 200 historic buildings in its care with over 70,000 guests every year.
The Landmark Trust engaged Optimizely partner, Netcel in a long-term partnership to:
Initial deliverables were to migrate and support the existing site, upgrade to the latest version of Optimizely CMS, and to develop a mobile-responsive user interface.
By designing a new responsive front-end experience, The Landmark Trust could greatly improve conversion rates which, in turn, would help to justify future investment in digital technology. Rather than a large-scale redesign, Netcel recommended quick, smaller scale improvements such as redesigning the header, using Optimizely supported solutions to enhance and optimize the customer booking experience.
Netcel made the process smooth and stress free. They continue to challenge us as a strategic digital partner, making sure we spend wisely to maximise our investments.
Alice EvansMarketing Manager, The Landmark Trust
The improved website saw immediate results in both site performance and conversion rates and the responsive build saw a six-week ROI pay-back:
Netcel continues to consult on a long-term basis working in partnership with The Landmark Trust to implement a roadmap of improvements to enhance the customer experience, including adding online services such as becoming a member and redeeming gift vouchers.
Charity and non-profits
